TERMS & CONDITIONS
Last updated: 4th January 2022
Returns / Refund Policy
This returns/refund policy sets out how The Gloss Inc processes returns or refunds for items purchased through this website. This policy may change from time to time via an update of this page. Please ensure that you check in for and understand any changes.
What you can purchase through our website
Items available for purchase can include:
- tickets for event registration
- Literary boxes
- items that can be shipped out to you (books, promo items, etc)
- membership subscriptions (annually)
Event Ticket Transfers/Refunds
You have 2 calendar days to request a refund of event tickets from the date purchased. Once we receive your request, and if approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Event ticket refunds and/or transfers will not be made within 48 hours of the event registered for.
For refund requests that have not been made within the required 2 calendar days, or within 48 hours of the event the tickets were purchased for, a request can be made via email to firstname.lastname@example.org for a transfer of purchased event tickets to an alternate event of equal or lesser value. Transfer of event ticket purchases is not guaranteed. Alternatively, for refund requests that have not been made within the required 2 calendar days, or within 48 hours of the event the tickets were purchased for, a request can be made via email to email@example.com for a transfer of purchased event tickets to the same registered event to another user. Payment reimbursement, if desired by the original event ticket purchaser, must be arranged between both users, and does not get reimbursed through The Gloss Inc.
Due to the perishable nature of our literary boxes we do not allow for refunds. For all other items, you have 10 calendar days to return an item from the date you received it, at the sender’s expense. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and proof of purchase receipt must be provided by you.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning any items. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Policy for Membership Subscriptions (Annually)
Membership subscriptions purchased are set to an automatic renewal, based on the membership agreement first registered, i.e. annual auto-renewal. Auto-renewal on an annual basis is ongoing, until user chooses to ‘cancel’ the registered subscription.
Notification is sent via email to registered users for annual auto-renewal payments, 15 days prior to auto-renewal.
Payment for annual membership subscriptions is offered to users via:
- Apple Pay
- Stripe Online Payment Gateway (credit card)
The Gloss Inc does not have the authority to process payments without the agreed consent of registered subscription users.
You have 2 calendar days to request a full refund of annual membership subscription payment from the last date payment went through. Once we receive your request, and if approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Refund requests made after 2 calendar days from the last date payment went through will not be refunded.
The Gloss Inc is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This policy may change from time to time via an update of this page. Please ensure that you check in for and understand any changes. This policy is effective from Dec 31st2021.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customize the website according to your interests.
- We may use your information to promote our third party partners for marketing or promotional purposes.
- We will never sell your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following way:
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us via firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to email@example.com
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the below address. We will promptly correct any information found to be incorrect.
The Gloss Inc
260 Linwood Cres | Burlington, ON | L7L4A1 | Canada